SOUL Electronics guarantees satisfaction on all SOUL Electronics products. If you are not completely satisfied with your SOUL purchase, you may return your item for any reason within 30 days.
Returned items must:
Be in new condition
Include all accessories
Have original packaging
Have the serial number or UPC (barcode)
Include all the free gift items (if applicable)
RETURNING A PRODUCT
Follow these steps to return a product purchased from soulelectronics.com:
Email Consumer Support to obtain a Return Material Authorization (RMA) number and the return address.
Pack the product in its original product packaging and mail it in sturdy box to ensure the product will be returned without damage.
If you do not have the original product box or packaging, mention this to the Consumer Support representative.
Once we assigned RMA number to you, you should return the item back to our warehouse immediately and must ship out the package within 10 days. If failed to ship out within 10 days, we will charge 15% restocking fee.
Write the RMA number clearly on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund. Be sure to use a package-shipping service such as UPS, FedEx or the United States Postal Service.
Send the tracking number of your return shipment to our customer service.
We recommend insuring your product.
Extra express shipping fee on the order is non-refundable.
Once the return is received and verified, we will send a confirmation email and credit the payment method used to make the purchase. Refunds must be issued to the same credit card, debit card or other form of payment used in the original transaction. Please allow several days for the refund to be processed. The refund will be proceed within 40 days after the return item is received and inspected.
Additionally, www.soulelectronic.com cannot accept returns for SOUL products that were purchased from other retailers.